BELOW IS FEW REASON YOU CAN’T RETURN YOUR ITEM OR CANCEL YOUR ORDER:
+ You have chosen the wrong size, wrong color and the wrong type of t-shirt.
+ You can’t cancel your order if it was placed 12 hours ago
+ The image quality in a t-shirt is considered good
* NOTE: Our company is a T-shirt print company : ( The Process Of Operating System )
+ Step 1: Customer places order
+ Step 2: Our process order and printing ( 2 – 7 business days )
+ Step 3: Packing goods and delivery for the customer by UPS, USPS, DHL ( 03 – 07 business days )
If your order has been over 12 hours we can’t help you cancel your order because your item was finished. But You can email us. If it still processing we will cancel for you. Please sympathize with us for this inconvenience. It is difficult to sell to someone who has not the right choice. Any excuse from us, we will make you another one. We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receive your sympathy and support in the future.
How to return
As part of our commitment to reducing our carbon footprint, our return instructions are paper-free. This benefits our customers, our people, and our planet.
Booking your return is free and easy. Here’s what you need to do:
Go to ‘Orders & Returns’ if you have an account. If you placed your order as a guest click here – you’ll need to provide your order reference and email address. If any problem face just contact my Returning mail – firstname.lastname@example.org
Find the order you want to return and click ‘Return Item(s)’.
Select each item and your reason for returning.
Place each item you’re returning with all original packaging inside the hyenmall.com box.
Prepare your package by attaching your return label to the outside of your hyenmall.com box.
Returns Pick Up
We are pleased to offer a free returns collection service to all customers for any purchases that meet our Returns Policy.
Your returned item must arrive at the hyenmall.com partner boutique or brand it was ordered from no later than 14 days after your delivery date. We recommend that you book your return pick-up within 7 days of your delivery date to ensure that it arrives at the relevant hyenmall.com partner’s location within 14 days.
When I return your order Obviously you back again same category new product.
To book a returns pick-up:
Go to ‘My Orders & Returns’ if you have an account, or if you placed an order as a guest click here.
Choose a return ‘By courier’ and select the item(s) for return.
Confirm your pick-up address and a convenient collection time.
We will send you a collection confirmation email with all the details you need to complete the return. If you are returning items to multiple hyenmall.com partners, you will need to request a separate collection for each one in your hyenmall.com account or here if you placed your order as a guest.
Just to let you know, we can only offer a free returns pick up from the same country your order was delivered to.
Return at a drop-off point
Our service gives you the flexibility to return your online order at some hyenmall.com partner stores or a courier drop-off point near you. Simply select the ‘Drop-off’ option in your hyenmall.com account, or if you placed your order as a guest click here, and prepare your package with the documents included with your order. Take the return to your chosen location and we’ll do the rest.
Returns in the US
Depending on the origin of your package, returns in the US can be conveniently dropped off at UPS, FedEx, or DHL. All you need to do is go to ‘Orders & Returns’ if you have an account or, if you placed your order as a guest click here, check the courier on the return label inside your hyenmall.com box and find the closest drop-off point for that courier. You can also choose to return your package at a participating hyenmall.com partner by selecting the return ‘in-store option instead.
Returned items must comply with our returns policy:
Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
Bedding set & Hoodie must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective outer box for shipping.
If an item has a hyenmall.com security tag or brand tag attached, it must be returned with the tag in its original position.
Please take care when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.
If you processed your order through guest checkout please contact our friendly Customer Service to start your return. To return or cancel an item that has been made to your specifications, please view our ‘Customized Items’ section below for further information.
Canceling an order
Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the hyenmall.com partner(s) you ordered from.
Please view our Terms & Conditions for further information on canceling an order under the CCRs or contact our Customer Service Advisors for assistance.
Once your return has been received and accepted by our partner, your refund will be completed via the original payment method, excluding the delivery costs. We’ll keep you updated every step of the way. You can follow the return of your package with our carrier using the tracking number on your Returns Label, or you can check the status in My Account under ‘Orders & Returns’.
If you are eligible, we may be able to issue your refund as hyenmall.com credit if you prefer; the amount will effortlessly apply at checkout the next time you shop with us.
It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a return for a full refund of the defective item.
Phone: +1 (720) 378 6771